Help Using SO Resources

Welcome, Friend! Here are a few tips to make your online experience go a bit smoother.

arrow– Log In. On the right side of each page, you’ll find a log in area. Logging in unlocks all the Shambhala goodies, including being able to register for online programs and find programs you’ve taken in the past. The same username and password work at Shambhala.org, Shambhala Network, and the Shambhala Database. Don’t have a Shambhala account? Don’t worry, creating one is free and easy. Just click here.

– Find Your Stuff. After you’ve logged in, you’ll see your recent registrations and some past programs in the right side bar. To see all the live programs you’ve ever done online, click on My Programs.

ProgramLibrary Dropdown– Find Recordings. To search for past program, use the Program Library (under the PROGRAMS drop-down menu in the top navigation bar) to search for program content or talks by your favorite teachers. For example, search for Ngöndro programs or everything taught by Acharya Eve Rosenthal. Everything shows up in reverse chronological order, with the most recent programs at the top.

– Visit Often. New things are always popping up, including free videos and online programs you’ll want to know about. Take a second to bookmark Shambhala Online.

For assistance with website or tech issues, please contact [email protected]

Troubles?

How to Enter and Navigate in the Pre-recorded Online Courses

Login Tips

  • Use the log in form in the right sidebar. If you’re having trouble, try resetting your password using the “Forgot Password?” link. The system will email you a new temporary password, with instructions about how to change it to something you can remember.
  • If you still have troubles logging in, please contact webmaster.

Tips for Finding your Program

  • Once you’re logged in, directly under the log in area, you should see links to your most recent registrations, your recent programs, and your full history.
  • When you click on the program you want, you’ll see 3 tabs: Program Info, Registration & Payment (including your auto-responder email) and Course Materials and Recordings (your materials and/or course link will appear beneath this.)

Broadcast Tips

(especially for freezes or gaps in sound and/or video)

  • ethernet cable

    ethernet cable

    It’s best to connect into the internet with an ethernet cable directly (faster), rather than using a wireless signal (much slower). Ethernet cables are very inexpensive ($5-$20) and look like a giant version of an old fashioned phone cord. Be sure to get one that’s long enough to reach from your internet router to where you’ll be watching the program. And check your closet — you might already have one lying around.

  • It’s helpful to restart your computer before the broadcast. This will clear your memory and make sure you’re not running many other programs in the background.
  • Test your connection speed by clicking here. If it’s below 1megabyte/second, you will have troubles. (Tip: try disconnecting other computers in the house – as well as smart phones or tablets – from the internet during the broadcast.)

Browser Tips

For laptops, the most reliable browsers are the following (in order of reliability):

  1. Firefox
  2. Chrome
  3. Safari
  4. Internet Explorer 8 and up

Currently, portable devices such as iPads and iPhones sometimes require a special app to view certain live broadcasts. If you can’t see a live broadcast, you might need to download the “Adobe Connect” app. Search for it on your devices’ app store.

Audio Tips

  • Be sure your volume is turned up on 1) the video itself (on this page), on your computer, and on external speakers (if any).
  • If you’re having freezes or gaps in audio, try the tips above about Broadcast Problems

Video Tips

  • Be sure you’ve updated your web browser’s Flash Player by clicking here and following the directions.
  • If you’re having freezes or gaps in video, try the tips above about Broadcast Problems

For stubborn technology issues, please contact us [email protected]